FAQ

We mainly produce FPC connectors, Wafer/headers, pin headers & sockets, and switches, covering 0.5mm~5.08mm pitch specifications with 500+ models. See our Product Center for details.

Yes, we have multiple pin-to-pin compatible alternatives for JST PH/XH/ZH series and Molex 1.25mm series. They are drop-in replacements with quality matching international standards.

Yes, we support custom development. Process: requirement discussion → solution evaluation → quote confirmation → mold making → sample validation → mass production. Mold lead time is 15-25 days, mass production 15-20 days after sample confirmation.

We are ISO 9001:2015 certified. All products comply with RoHS and REACH standards. Selected products are UL and CE certified. Contact sales for certificate copies.

Our defect rate is controlled below 50PPM, with a 99.8% pass rate and 99.5% on-time delivery rate. Each shipment undergoes AQL standard sampling inspection.

Yes, we can provide third-party test reports from SGS, CTI, etc., including RoHS testing, salt spray testing, and mating cycle testing. Reports can be shipped with goods or sent via email.

Standard models: 10-20PCS free samples with freight collect. Custom or special models require sample fees, depending on the product. Sample lead time is typically 3-5 working days.

Standard MOQ is 1000PCS per model. Small batch trial orders (100-500PCS) are supported with slightly higher pricing. First-time customers qualify for our small-batch trial policy.

In-stock models: 1-2 days. Standard production models: 3-5 days. Custom/mold samples: 15-25 days. Rush orders can be prioritized — please consult sales.

In-stock standard items: 1-3 days. Standard production: 7-15 days. Custom mold products: 20-30 days. Exact lead time confirmed with order.

Domestic: bank transfer, Alipay, WeChat. International: T/T, PayPal, Western Union, L/C (for large orders). Sample fees are prepaid; bulk payment terms are negotiable.

Domestic: SF/ZTO/Deppon express or customer-specified logistics. International: DHL/FedEx/UPS (samples), sea/air freight (bulk), FOB/CIF/EXW trade terms available.

All products come with a 12-month warranty. If quality issues are confirmed, we offer unconditional returns/exchanges and cover round-trip shipping. We also provide an 8D report within 48 hours with root cause analysis and corrective actions.

Inquiry response within 24 working hours, urgent issues within 4 hours. We provide dedicated account managers for one-on-one service.

Yes. Our R&D engineering team provides selection consultation, drawing verification, and design reference support. Complex issues can be resolved with one-on-one engineer consultation.